Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Cancellation Policy
Effective Date: July 22, 2026
1. Introduction
This Cancellation Policy explains the circumstances under which an order may be cancelled by either the customer or PacersHub Stores, a trading name of PacersHub Business Solutions (RC: 3788878).
By placing an order on our website, you agree to this Cancellation Policy.
2. Customer Order Cancellation
Customers may request to cancel an order before it has been processed or dispatched.
Once an order has been processed, packed, or handed over to a delivery agent or courier, it cannot be cancelled.
Cancellation requests should be submitted as soon as possible by contacting our Customer Support team.
3. Orders Already Shipped
Orders that have already been dispatched cannot be cancelled.
If an eligible issue exists, customers should refer to our Return, Refund & Exchange Policy after receiving the product.
4. Payment Refund for Cancelled Orders
Where a cancellation request is approved before shipment:
- The order will be cancelled.
- Any eligible refund will be processed within 7 business days.
- Refunds will be made using the original payment method where possible.
5. Non-Refundable Charges
The following charges are generally non-refundable, unless the cancellation results from an error on our part:
- Delivery charges
- Payment gateway transaction fees (where applicable)
- Other third-party service charges
6. Cancellation by PacersHub Stores
We reserve the right to cancel any order where:
- The product is out of stock.
- The listed price is incorrect due to a pricing error.
- Payment cannot be verified.
- Fraudulent or suspicious activity is detected.
- Required customer information is incomplete or inaccurate.
- Delivery to the specified location is not reasonably possible.
Where payment has already been received, an eligible refund will be processed.
7. Promotional Orders
Orders placed during promotions, clearance sales, flash sales, or special campaigns may have additional cancellation restrictions.
Where applicable, such restrictions will be clearly communicated before purchase.
8. Force Majeure
PacersHub Stores shall not be liable for cancellation or delays resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Civil unrest
- Public holidays
- Transportation disruptions
- Internet outages
- Pandemics
- Security emergencies
9. Contact Us
For cancellation requests, please contact us immediately:
PacersHub Business Solutions
Trading as PacersHub Stores
Website:
https://pacershubstores.com
Email:
stores@pacershubstores.com.ng
Phone:
+234 805 213 9018
WhatsApp:
+234 805 213 9018