Return, Refund & Exchange Policy

Effective Date: July 22, 2026

At PacersHub Stores, we strive to deliver quality products and excellent customer service.

Please read this policy carefully before making a purchase.

1. Return Eligibility

Returns are accepted only on the same day of delivery and only under the following circumstances:

  • Wrong item delivered
  • Product damaged during delivery
  • Manufacturing defect
  • Missing components or accessories

2. Conditions for Return

Returned products must:

  • Be unused
  • Be in original packaging
  • Include all accessories
  • Include original tags (where applicable)
  • Include proof of purchase

Products failing these conditions may not qualify for return.

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used
  • Products damaged by the customer
  • Products without original packaging
  • Products missing accessories
  • Products with broken security seals
  • Products returned after the same day of delivery
  • Items purchased due to a change of mind
  • Products that match the order and are free from defects

4. Fashion Items

Fashion products including clothing, footwear, bags, and eyewear must:

  • Be unworn
  • Be unwashed
  • Have original tags attached
  • Be in original packaging

Items showing signs of use will not qualify for return.

5. Gadgets

Electronic gadgets may only be returned where:

  • The wrong product was supplied
  • The product is defective on arrival
  • The product was damaged during delivery

Products damaged through misuse, improper installation, power surges, liquids, or accidental damage are not eligible.

6. Exchange Policy

PacersHub Stores does not offer product exchanges.

Where a return is approved, the appropriate remedy will be determined in accordance with this policy.

7. Return Shipping

Unless the return is due to our error, customers are responsible for the cost of returning products.

8. Refunds

Refunds are approved only after:

  • Inspection of the returned item
  • Verification that return conditions have been met

Approved refunds are processed within 7 business days.

Refunds will be made using the original payment method where possible.

9. Non-Refundable Charges

The following are non-refundable:

  • Delivery fees
  • Return shipping costs
  • Service charges imposed by payment providers (where applicable)

10. How to Request a Return

Contact us immediately after receiving your order.

Please provide:

  • Order Number
  • Full Name
  • Phone Number
  • Description of the issue
  • Clear photographs of the product
  • Proof of purchase

11. Right to Refuse Returns

PacersHub Stores reserves the right to refuse any return request that does not meet the conditions stated in this policy.

12. Contact Information

PacersHub Business Solutions

Trading as PacersHub Stores

Website:

Home

Email:

stores@pacershubstores.com.ng

Phone:

+234 805 213 9018

WhatsApp:

+234 805 213 9018

Address:

REALS PLAZA

No. 1 Junaid Dosumu Street

Alausa CBD

Ikeja

Lagos State

Nigeria